You can get a refund if you haven’t used your plan yet.
You’re eligible if:
- Your phone isn’t eSIM-compatible
- Your trip was cancelled or your plans changed
- You haven’t activated your eSIM yet
- A technical issue stopped you from using the service
To request it:
Send us a request through our contact form with your order reference (it starts with ORLTRVL) and the email you used to buy your plan. Tell us in one line why you’re asking.
We check that your plan hasn’t been used, then approve your refund.
When you’ll get your money:
Your refund goes back to the payment method you paid with, within 5 to 15 working days.
⚠️ Installed your eSIM but never turned on data roaming at your destination? Your plan hasn’t started, so you can still ask for a refund.