My eSIM is not working, what can I do?

Your eSIM should connect automatically to the best local network once installed.
If not, check these steps:

1. Enable data roaming

   • iPhone: Settings → Mobile Data → Mobile Data Options → Enable Data Roaming

   • Android: Settings → SIM cards & Mobile Networks → Select your SIM → Enable Data Roaming

2. Check that your phone is unlocked

   • iPhone: Settings → General → About → Network Provider Lock → should say No SIM restrictions

   • Android: contact your operator to confirm your phone is unlocked

3. Verify APN settings

   • Make sure your APN matches the instructions in the APN Settings section.

If you still cannot get your SIM or eSIM to work, please contact our customer service .

If your SIM or eSIM is connected but you can’t access the Internet:
Check your APN settings.
For Orange Holiday Europe, use the following values:

• APN: orange

• Username: orange

• Password: orange

Then restart your phone and try connecting again.