As soon as you insert your SIM card into your cell phone in a covered country, or install your eSIM from the QR code received in your order confirmation e-mail, it will connect directly to the best local network.
If this is not the case, please check the following points:
- Make sure you have enabled data roaming on your phone. To do this, go to your phone's settings. If you have an iPhone: Settings > Mobile data > Mobile data options > Enable data roaming. If you have an Android: Settings > SIM card and mobile data > Select SIM card > Enable data roaming.
- Make sure your phone is unlocked. If you have an iPhone, you can check in your settings: Settings > General > About > Check that there are no SIM restrictions in the Network provider lock section. If you have an Android, contact your operator.
- Check that the APN settings are correct (see section on APN settings).
If you still cannot get your SIM or eSIM to work, please contact our customer service https://travel.orange.com/en/contact/.