eSIM Not Working? How to Fix It

Your eSIM should connect automatically to the best local network once installed.
 

If not, check these steps:

1. Enable data roaming:

   • iPhone: Settings → Mobile Data → Mobile Data Options → Enable Data Roaming

   • Android: Settings → SIM cards & Mobile Networks → Select your SIM → Enable Data Roaming

2. Check that your phone is unlocked:

   • iPhone: Settings → General → About → Network Provider Lock → should say No SIM restrictions

   • Android: contact your operator to confirm your phone is unlocked

3. Verify APN settings:

   • Make sure your APN matches the instructions in the APN Settings section.

APN settings:

• APN: orange

• Username: orange

• Password: orange

Then restart your phone and try connecting again.

If you still cannot get your SIM or eSIM to work, please contact our customer service .