How do I know if my top-up has been applied?

Your top-up is credited within a few seconds of your purchase.

You’ll receive a confirmation email

It’s sent to the address you used to create your Orange Travel account, as soon as the transaction is completed.

Check your balance in your account

Log in to your Orange Travel account, go to My eSIMs, and select the relevant eSIM to see your updated balance.

Nothing after a few minutes?

Check your spam folder first, then contact our support team — available 24/7 by chat. Have your order reference ready: it starts with ORLTRVL and you’ll find it in your confirmation email.

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