Why do I need to verify my identity?
Identity verification is a legal requirement under French law for certain Orange Travel eSIMs.
This verification process is independent from the activation of your eSIM. You do not need to complete identity verification before installing or activating your eSIM.
Can I use my eSIM before completing identity verification?
Yes. Identity verification does not impact your eSIM activation or your ability to use your included data, calls, and SMS during the first 30 days.
You can:
- Install your eSIM
- Activate it when you arrive at your destination
- Use your included mobile data
- Make and receive calls, if included in your plan
- Send and receive SMS, if included in your plan
How do I complete the identity verification?
All Orange SIM cards need to be registered within the first 30 days of activation to keep the service active.
To register your eSIM/SIM:
- Visit Register my SIM card page
- Select your offer
- Complete the registration form with the following information and documents, depending on your offer type.
For offers with a phone number starting with +33:
-
The phone number* of your prepaid plan :
06xxxxxxxx or 07xxxxxxxx (10 digits - French phone number) - always with the 0 before!! -
The SIM/eSIM number* :
2xxxxxxxxxxxx (13 digits - SIM/eSIM number) - A copy of your valid ID card or passport
For offers with a phone number starting with +48:
- The phone number* of your prepaid plan
- A copy of your valid ID card or passport
For data-only offers without an associated phone number:
-
The eSIM ID* :
1xxxxxxxxxxxx (13 digits) - A copy of your valid ID card or passport.
Once we receive your information, the verification process takes approximately 10 days.
*You can find this information in your order confirmation email in the case of an eSIM or in the Welcome Pack of your SIM card.
Please make sure that the information and document you provide are accurate and valid to avoid delays in completing the registration.
What happens if I don't complete the verification?
Although you can use your eSIM during the first 30 days without completing the verification, French law requires the registration to be completed within the applicable timeframe.
If the required identity verification is not completed within this period, your eSIM may be suspended.