How to install and activate an eSIM on iPhone ?

Option 1 : From the Orange Travel app (easiest)

1. Download the Orange Travel app and sign in with the account you used to order.
2. Open My eSIMs and select your plan.
3. Tap Install eSIM, then follow the prompts on screen.
4. Confirm when your iPhone asks to add a cellular plan.

Option 2 : By scanning your QR code

1. Open Settings → Cellular (or Mobile Data).
2. Tap Add eSIM or Add Cellular Plan.
3. Scan the QR code from your confirmation email, displayed on another screen or printed.

⚠️ Don’t scan the QR code with the Camera app, it won’t install your eSIM and may show an error. Always go through Settings.

Option 3 : Entering the details manually

If your iPhone can’t read the QR code:

1. Open Settings → Cellular → Add eSIM.
2. Tap Enter Details Manually.
3. Copy the SM-DP+ address and the activation code from your confirmation email.

These are text codes, not links, copy them exactly, without any extra spaces.

Finish setting up your line

Once your eSIM is installed, your iPhone asks you a few questions. The screens look slightly different depending on your iOS version, but the choices are the same:

1. Name your line  “Orange Travel” works well, so you always know which line you’re using.
2. Keep your usual number as your default line for calls and messages.
3. Set your Orange Travel line as your line for Cellular Data.

How to activate your eSIM when you arrive

Do this once you’ve landed at your destination.

1. Open Settings → Cellular (or Mobile Data).
2. Make sure your Orange Travel line is turned on.
3. Turn on Data Roaming for that line.
4. Set your Orange Travel line as your line for Cellular Data.
5. Turn off Allow Cellular Data Switching, so your iPhone doesn’t switch back to your home line on its own.
6. Wait a minute or two. Your iPhone connects to a local partner network, and you’re online.

⚠️ Step 5 matters: if data switching stays on, your iPhone may use your home operator’s network and you could be charged roaming fees by them.

If you have no internet

Your eSIM is installed, mobile data and data roaming are on, but nothing loads. In most cases your iPhone just needs help finding a local network.

First, check your settings

1. Turn Wi-Fi off.
2. Open Settings → Cellular and make sure your Orange Travel eSIM is the only active line.
3. Select your Orange Travel eSIM and turn off Limit IP Address Tracking, if the option is there.

Then select a network manually

4. Go to Settings → Cellular → Orange Travel eSIM → Network Selection.
5. Turn off Automatic and wait a few minutes for the list of available networks to appear.
6. Select the first network in the list, then wait 1 to 2 minutes.
7. If you’re still not connected, go back and try the next network in the list. Carry on down the list, waiting 1 to 2 minutes after each one.

A few things worth knowing

• Give your iPhone enough time to connect — switching networks too quickly stops it from registering.
• Which networks appear depends on where you are.
• Keep your Orange Travel eSIM switched on throughout.

⚠️ Don’t delete your eSIM to try to fix a connection problem. Once deleted, it can’t be downloaded again. Contact us first.

Still need help?

We’re here 24/7 and we’ll sort it out with you:

• Live chat — click the chat icon at the bottom right of any page on our website
• Orange Travel app — contact us directly from the app

Have your order reference ready. It’s in your confirmation email and starts with ORLTRVL.