Most of the time, it's a number format issue rather than a problem with your eSIM.
Use the international format
Your text won't go through unless the number is written in full international format, even for a local number:
00 + country code + number
Example: to text a Spanish number, write 0034 followed by the number.
💡 For countries where numbers start with 0 — like France or the UK — drop the leading zero after the country code.
Why can't I reply in an existing conversation?
If a contact is saved without the 00 prefix, your phone won't recognise it and your message won't send — even in a thread that was already open.
Save the contact again in international format, then start a new conversation. Replying inside the old thread won't work.
⚠️ Can I text short and premium-rate numbers?
No. Our plans don't allow calls or texts to short, special or premium-rate numbers.
Still not working?
Check that Orange Travel is selected as your line for messages in your phone settings, and that your plan includes texts — data-only plans don't.
Our support team is available 24/7 by chat.